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MY Knowledge Centre's 

TERMS OF SERVICE

Please read and understand our Terms of Service below.

MY KNOWLEDGE CENTRE'S CANCELLATION POLICY

  1. Cancellation charges will not apply if we receive notice of cancellation 14 days prior to the start of the course. If we receive the notice of cancellation up to 7 days prior to the start of the course, a cancellation charge of 50% of the fees is due. The fees are as per MY Knowledge Centre’s invoice. For cancellations within 7 days of the course commencement, the full fees are payable.
  2. Attendee substitutions are permitted. 
  3. In the event that we cancel a course because of force majeure or other unforeseeable circumstances (for example, in the case of accident or illness of the instructor) MY Knowledge Centre will make every effort to place you onto another set of course dates. MY Knowledge is not liable for any travel and lodging expenses and will not credit or refund an order under these circumstances. 
  4. Refund will NOT be given for No Shows, and the full fee will be forfeited. A No Show is defined as an attendee not attending a course they are registered for without any communication to MY Knowledge Centre prior to the course commencement. If a participant fails to attend on the registered date due to illness, a new date for a course offering the same subject matter will be scheduled upon submission of a medical certificate. A cancellation charge will not be levied in this case. 
  5. MY Knowledge reserves the right to cancel or change course locations and times, but as much notice will be given as possible. MY Knowledge Centre will not be liable for any losses and liability is limited to a free resit (refer Training Guarantee). 
  6. If a customer cancels a Purchase Order that has been invoiced by MY Knowledge Centre due to a change of circumstance beyond MY Knowledge Centre’s control, a 25% cancellation fee applies. 
  7. If a customer cancels a Purchase Order for Professional Services that have been scheduled by MY Knowledge Centre due to a change of circumstance beyond MY Knowledge Centre’s control within 14 days of the commencement date, a 25% cancellation fee applies.

SPECIAL OFFERS

Special offers are region exclusive. Always check with your account manager whether an offer is applicable in your region especially if you are located in out of Netherlands. 

PAYMENT

Bookings or your seat will only be guaranteed once we receive payment in full.
MY Knowledge Centre reserves the right to cancel your booking or seat if payment is not received in full, prior to course commencement.

Payment may be made by credit card, however surcharges will be included.
Any local taxes or bank fees, if applicable, will also be payable where applicable.
All training credit orders must be invoiced in full at the time of purchase and paid as per MY Knowledge Centre’s payment terms.

EXPIRATION OF COURSES

All courses purchased must be started and completed within 90 days of the Purchase Order date to My Knowledge Centre 

PRIVACY STATEMENT

Both parties ensure that all information received from the other party, that are known or should be known to this confidential nature remain secret unless a legal duty release of such information. The party confidential information, will use it only for the purpose for which it provided. Information shall in any case be considered to be confidential if these are referred to as such by one of the parties. The customer shall indemnify MY Knowledge Centre against claims by persons whose personal data has been recorded or processed in the framework of a personal record that is held by the customer or for which the recipient under the law otherwise is responsible, unless the customer proves that the facts underlying the claim are solely imputable to MY Knowledge Centre.

CONTACT FORM

If you have any comments that you would like to share with us please email us through our online contact from.
Alternatively, you may call our Officer at +316 34058801
Touwerij 11, 5141 HH, Waalwijk, Netherlands

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